Discover opportunities for process and task improvements, and the highest-ROI areas to automate
Gain complete transparency into every process, every task, and every service conversation to transform them with automation and improvements that drive continuous operational efficiency and customer satisfaction.
Communications Mining combines AI and automation so you can automate your most common business requests and time-consuming conversations. From beginning to end.
of employee interaction time is spent managing email and associated tasks
of employees view email as their biggest distraction from 'real' work
of companies are not satisfied with their ability to use data when managing customer interactions
Discover processes from any angle
Complementary solutions that work together to accelerate automations and optimize processes:
Process Mining—analyze data from business applications to understand end-to-end processes
Task Mining—analyze your employees’ desktop activities to determine best automation and process improvement opportunities
Communications Mining—analyze business conversations to enhance service and drive process improvement and automation
Automation Hub—centrally capture and manage automation opportunities and process improvements, prioritized by impact and ROI
Use the data from your business applications to give you a detailed understanding of complex business processes. You’ll know what to automate, how to improve your processes – and be able to prove impact, too.
Automatically discover your business processes
Process mining uses the digital footprints left behind in your systems and applications to show you everything that happens in your processes, and we mean everything!
Understand where automation will deliver the most value
Let process mining help you seek out process pain points and bottlenecks, and what they’re costing you.
Automate and improve, holistically
Reduce complexity; streamline and automate complex, end-to-end business processes
Continuously monitor your processes
Use KPIs to measure the impact automation has on end-to-end processes. Know what’s working and what’s not – and how to keep optimizing.
Identify automation and improvement potential in end-to-end business processes
Analyze your employees’ desktop activities to determine best automation and process improvement opportunities.
Discover how work gets done
Bring humans in the loop
Give employees the power to guide the tool to gain deeper insights about end-to-end tasks.
Transform your ideas into actions
Remove redundant activities to increase efficiency, improve tasks end-to-end.
Automate tasks based on ROI and transformation objectives.
Get peace of mind with built-in security and privacy
Task Mining only records from approved applications and domains that you can set up per project. Data uploads and transfers are encrypted, and privacy policies enable compliant decisions.
Use AI to find more ROI in automating day-to-day activities
UiPath Communications Mining turns every message into actionable data, in real time and on any communications channel
Automate more across your business
Extend automation into entirely new business areas. Connect UiPath to all conversational channels—email, chat, calls, tickets, and more. Eliminate inefficient processes and automate transactional customer requests to cut costs and scale faster.
Deploy custom AI models in hours, not weeks
The Communications Mining LLM (Large Language Model) provides a sophisticated foundational model on which businesses can build on. Active learning empowers any employee to teach UiPath the specifics of your business conversations in a simple, no-code interface. Communications Mining is tailored to your business and improves constantly in real time.
Enhance the customer experience
End the long wait times customers suffer when employees manually answer every communication. Communications Mining does more than streamline customer communications. Alerts will update you of any changes in service quality so you can get ahead of emerging issues.
How does Communications Mining work?
Let’s say a customer has submitted a request to update their address.
In most organizations, the communication must first be routed to the correct department. Then, an employee will read it, copy the new address, and manually key it into relevant systems.
Or Communications Mining can handle all of those steps for you.
Extract value from all your business communications
Centrally capture and manage automation opportunities and process improvements, prioritized by impact and ROI.
Centrally manage your ideas
Crowdsource automation ideas or use Process Mining, Task Mining, and Communications Mining for data-driven discovery.
Track everything from idea to production in one place—with visibility and control.
Prioritize the most impactful opportunities
Invest in opportunities that matter to your business by prioritizing them based on your own KPIs, maximizing organizational impact.
Implement faster with efficient collaboration
Accelerate improvement and automation with efficient collaboration across SMEs, developers, and the CoE.
Visualize your map to ROI
Visualize automation complexity and estimated costs and benefits to project your ROI.
Leverage the integration with Insights to reflect the status and performance of your automation program with fully customizable dashboard templates.